Responsible Gaming

Make responsible choices

Online gambling involves risk, and outcomes are determined by chance. No strategy, system or pattern can guarantee a win. Previous results do not influence future results, and a losing run does not make a win more likely. Before opening a game, decide how much time and money you are comfortable spending, and treat that amount as the cost of entertainment.

Only gamble with money that is available after essential expenses have been paid. Do not use money intended for rent, bills, food, transport, savings or other important commitments. Avoid borrowing money, using credit to gamble or selling possessions to continue playing. If a gambling session is no longer affordable, stop rather than attempting to recover losses.

• Set a personal spending limit before you begin and do not increase it during a session.
• Set a time limit and take regular breaks away from the screen.
• Keep track of deposits, wagers and results rather than relying on memory.
• Do not chase losses or increase stakes to try to win back money.
• Avoid gambling when you are upset, tired, stressed, intoxicated or under the influence of medication that affects judgement.
• Keep gambling separate from daily responsibilities, work, study and relationships.
• Never gamble as a solution to financial difficulty or emotional problems.
• Consider whether gambling remains enjoyable and affordable for you.

It can also help to talk openly with someone you trust about your gambling choices. A friend, family member or support professional may provide a useful outside perspective. Keeping gambling private, hiding transactions or feeling pressure to explain your activity can be signs that it is time to review your habits and seek assistance.

Recognise signs of gambling harm

Gambling harm can affect finances, relationships, work, study, physical health and emotional wellbeing. It can develop gradually, and a person does not need to gamble every day to experience problems. Recognising changes early can make it easier to take action.

You may wish to pause and seek support if you notice that you are spending more time or money gambling than planned, thinking about gambling throughout the day, or feeling restless when trying to stop. Other warning signs include repeatedly increasing stakes, chasing losses, gambling with borrowed money, missing bills, hiding gambling activity or asking others for financial help.

• You find it difficult to stop or reduce your gambling.
• You gamble for longer than intended or return soon after deciding to stop.
• You feel anxious, guilty, irritable or low after gambling.
• You try to win back losses by placing larger or more frequent wagers.
• You miss work, study, appointments or personal commitments because of gambling.
• You argue with family or friends about gambling or keep it secret from them.
• You use gambling to escape stress, loneliness, sadness or other difficult feelings.
• You experience financial pressure, unpaid expenses or problems with credit.
• You sell belongings, borrow money or take out credit to continue gambling.
• You have thoughts of harming yourself or feel that your situation is hopeless.

If any of these signs apply to you, consider stopping play and speaking with a qualified gambling support service. If you feel unsafe or have immediate concerns about your wellbeing, contact emergency services or a crisis support service in your area. Your safety is more important than continuing to gamble.

Tools to help you stay in control

Spinrise Casino may provide account features designed to support responsible play. Depending on the services available to you, these may include deposit limits, wagering or loss controls, session reminders, activity statements, reality checks, temporary breaks and self-exclusion. The availability and operation of a feature may vary, so review the options shown in your account or ask the site’s support team for general information.

A limit is most effective when it is chosen before gambling begins. Select an amount and period that fit your personal circumstances, and do not treat the limit as a target to spend. If a limit is reached, do not attempt to work around it by opening another account, using another payment method or asking another person to place bets for you.

Taking a break or self-excluding

A temporary break can provide time away from gambling and help you review your habits. Self-exclusion is a stronger restriction that prevents access to gambling for a chosen period or until a further process is completed, where that option is available. If you request self-exclusion, do not create or use another account during the exclusion period. You may also wish to ask a trusted person to support you, remove gambling apps and block promotional messages or websites where possible.

Practical steps outside your account

1. Write down the reason you are taking a break and the date you want to review your decision.
2. Remove saved payment details and avoid keeping gambling funds readily available.
3. Use banking tools that let you monitor transactions or restrict gambling payments, where offered by your financial institution.
4. Tell someone you trust that you are taking a break and ask them to check in with you.
5. Fill the time with activities that support your health, relationships and other interests.
6. Review your finances and seek independent financial guidance if gambling has caused debt or missed payments.

Support in Australia and our approach

If gambling is affecting you or someone close to you, support is available across Australia. Gambling help services can offer confidential information, counselling and practical guidance about reducing or stopping gambling. You can search for an appropriate service through recognised Australian health or government resources, including services available in your state or territory. You do not need to wait until a problem becomes severe before asking for help.

When contacting Spinrise Casino about responsible gaming, provide only the information needed to identify your account and explain the assistance you are requesting. The support team may be able to explain available account controls, restrictions or general responsible gaming processes. They cannot guarantee gambling outcomes, recover losses or provide financial advice.

Spinrise Casino does not encourage excessive gambling and expects players to use the available controls honestly. Accounts and activity may be reviewed in line with applicable requirements and the site’s policies. Promotional communications may be managed through the relevant account or communication settings, where available. Choosing to stop or reduce gambling will not affect your right to seek support.

This page provides general information and is not a substitute for professional medical, psychological, legal or financial advice. Responsible gaming settings can support safer choices, but they cannot remove all gambling risk. If gambling is causing distress, financial difficulty or conflict, stop playing and seek help from a qualified Australian support service. If there is an immediate risk to your safety or the safety of another person, contact emergency services without delay.