Privacy Policy

Information we may collect

Spinrise Casino may collect information that you provide directly, information created when you use the website, and information received from service providers that help operate the casino. The information collected depends on the services you use, the checks that apply to your account and the choices you make.

Account and contact information

When you register or update an account, we may handle details such as your name, date of birth, residential information, contact details, username, account preferences and other information needed to maintain your player profile. We may also keep records of communications, support requests, complaints, feedback and other messages you send to us.

Identity and verification information

To help confirm your identity, age, eligibility and account ownership, we may request verification information and documents. These may include identity documents, proof of address, information about the source or ownership of funds where appropriate, and information needed for security or compliance checks. We handle these materials carefully and only use them for relevant purposes.

Payments and transactions

We may collect records about deposits, withdrawals, wagers, winnings, payment methods, transaction dates, amounts, account balances and related activity. Payment providers may process payment details on our behalf. We may receive confirmation and transaction information without necessarily receiving or storing the complete details of your payment card or other payment instrument.

Technical, device and cookie information

When you access the website, we may record technical information such as your IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, access times, referring pages and information about how you interact with the website. We may also use cookies and similar technologies to recognise your browser, keep the website working, remember preferences, improve performance and understand general usage.

You can manage or restrict cookies through your browser settings. Disabling some cookies may affect account sign-in, security features, preferences or other parts of the website. Browser controls may not remove information that has already been collected, but they can help manage future cookie use.

How and why we use information

We use personal information for purposes connected with providing and managing casino services. We aim to collect and use information that is reasonably relevant to the purpose for which it is needed. Depending on the circumstances, our purposes may include the following:

• Creating, administering and securing your player account.
• Processing deposits, withdrawals, wagers and other account transactions.
• Confirming identity, age, account ownership and eligibility to use particular services.
• Carrying out security, anti-fraud, anti-money-laundering and responsible gaming checks.
• Detecting suspicious, unauthorised, abusive or unlawful activity and protecting players and the website.
• Providing customer support, responding to enquiries and resolving complaints or technical issues.
• Maintaining website functionality, remembering settings and improving the user experience.
• Understanding website usage, preparing internal reports and testing or improving services.
• Sending service messages about your account, transactions, security, changes or important operational matters.
• Sending marketing communications where permitted and where you have provided the required permission or otherwise have a lawful basis to receive them.
• Meeting legal, regulatory, accounting, tax, dispute-resolution and record-keeping requirements.
• Establishing, exercising or defending legal rights and managing risks affecting the business.

We do not treat marketing as a condition of opening or maintaining an account. You can choose whether to receive promotional communications where a choice is available. Service and security messages may still be sent when they are necessary to operate your account, provide a requested service or protect you and the website.

Sharing information

Information may be shared with trusted providers that support website hosting, identity verification, payment processing, fraud detection, customer support, communications, technology, analytics, security and professional services. These providers may only use information for the services they provide or as otherwise permitted. Information may also be disclosed where necessary to meet legal obligations, respond to valid requests, protect users, investigate suspected wrongdoing or manage a dispute.

Some service providers may process information outside Australia. Where information is handled by another organisation or in another location, appropriate steps are taken to support its security and confidentiality. We do not sell personal information as a routine part of operating the casino.

Security, storage and retention

We use reasonable administrative, technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration and disclosure. These measures may include access controls, account security processes, encryption or secure transmission where appropriate, monitoring, staff procedures and the use of specialist service providers. No online service can guarantee complete security, so you should protect your login details and notify support promptly if you suspect unauthorised access.

We retain information for as long as it is reasonably needed for the purposes described in this Policy, including operating your account, resolving enquiries, maintaining business records, handling disputes and protecting the website. Some records must be kept for a period required by law even after an account is closed. This means that closing an account or requesting deletion may not result in every record being immediately removed.

When information is no longer needed and there is no continuing legal, security or business reason to keep it, we aim to delete it, anonymise it or securely dispose of it. Retention and deletion decisions may differ depending on the type of information, the reason it was collected and any obligations that apply.

Your responsibilities

• Keep your username, password and other account credentials confidential.
• Use accurate and current information when registering or completing verification.
• Tell us if your contact details or personal circumstances change.
• Avoid sending sensitive information through unsecured or unexpected messages.
• Sign out after using a shared or public device.
• Contact support promptly if you believe your account or personal information has been compromised.

Your privacy rights and contacting us

Subject to applicable requirements and reasonable verification, you may ask about the personal information we hold about you and how it is used. You may also request that inaccurate or incomplete information be corrected. In some circumstances, you may ask for your personal information to be deleted or for processing to be restricted. These requests may be limited where information must be retained for legal, security, fraud-prevention, dispute or operational reasons.

How to exercise your rights

To make a privacy or data request, contact support@spinrise-casino.best. In your message, explain what you are asking for and include enough information for us to identify your account safely. You may request access to your data, correction of inaccurate data, deletion of your data where applicable, or withdrawal of consent to marketing communications. We may need to verify your identity before responding, and we may ask for clarification if a request is broad or unclear.

• Access: ask for a copy or explanation of personal information associated with your account.
• Correction: tell us which information is inaccurate, incomplete or out of date and provide the correct details.
• Deletion: ask us to remove personal information where there is no overriding reason to retain it.
• Marketing consent: withdraw consent to promotional messages by contacting support@spinrise-casino.best or using an unsubscribe option included in a marketing message.

Withdrawing marketing consent does not affect the lawfulness of marketing sent before the withdrawal. It also does not stop essential account, transaction, security or service communications. If you ask us to delete information or close an account, we may need to retain certain records for the period required by law or for other legitimate purposes. We will explain any material limitation where appropriate.

Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes to the website, services, technology, business practices or applicable requirements. The updated version will be made available on the website and will apply from the date shown with the update. We encourage you to review this page occasionally. If a change is significant, we may provide additional notice through the website, your account or another suitable channel.

If you have a question about this Privacy Policy, believe your information has been handled incorrectly or need help making a data request, please contact support@spinrise-casino.best. We will review your enquiry and respond in a reasonable manner, subject to identity checks, legal requirements and the nature of your request.